Introduction to ALEKS for CHEM 1061 Salmon Spring 2018.pdf

Info from the aleks staff dont smash your computer

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Info from the ALEKS staff : Don't smash your computer (that would be expensive). Also don't e-mail your instructor in a rage. If ALEKS has really made a mistake, there's nothing she can do about it, because she doesn't have access to the computers running ALEKS. Instead, please write to ALEKS Customer Support. Open your Message Center; compose a message to ALEKS Customer Support. Please be as precise as possible about your difficulty, including the date and time, your ALEKS login, and what exactly happened, so that they can zero in on the problem quickly. Check the little box at the bottom of the form that attaches the page on which you were working for even faster results. Your complaint will be reviewed promptly by ALEKS. People with PhDs in chemistry will look into it. If you have discovered a genuine bug in ALEKS it will be fixed quickly (usually within 12 to 24 hours, depending on when you find it). Incidentally, please be sure you have a genuine complaint. ALEKS will examine your exact record in the system exactly what you put in, and when and communicate the results to your instructor as well as to you. Your instructor has access to the same complete record of what you do in ALEKS, including when you work, for how long, what you enter, how ALEKS responds, everything. It will not serve you well to complain about ALEKS when the real problem turns out to be you managed your time poorly, were careless, or did not understand some key concept in chemistry. What do you do after you’ve communicated your complaint to the ALEKS support ? You have two options: first, just ask ALEKS for a new problem on the topic. Each problem is a little different, and if you haven't found a major problem, there's a strong chance the next problem won't have it, and you can complete the topic. Even if you get another "broken" problem, you can almost certainly still complete the topic, because you don't have to get every problem right to get credit in ALEKS. Second, if the whole topic seems broken, just work on another topic. It's very rare you'll only have one topic on which you can work, and rarer still that this isn't the very last topic in a goal anyway. ALEKS runs through your Web browser on any computer so you have access to ALEKS almost anywhere and anytime. It's designed to run as painlessly as possible, but with the huge variety of computers and browsers and set-ups out there, sometimes you may need some technical assistance to get things running or to work out some technical issue. Call ALEKS Customer Support. While your instructor will not be able to assist with technical problems, ALEKS has staff who know all about computers, and they will work with you to fix any technical problems as fast as possible. Your fastest response is to go to the Support website, http://support.aleks.com/ , and describe the problem in detail. You can also try calling 714-619-7090 during the hours listed below: http://www.aleks.com/support/contact_support_highered
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