Operations m business school of central south

Operations
Management
79-39
Business School of Central South University
The Heritage of Operations
The Heritage of Operations
Management - Continued
Management - Continued
Material requirements planning (Orlicky 1960)
Computer aided design (CAD 1970)
Flexible manufacturing system (FMS 1975)
Baldrige Quality Awards (1980)
Computer integrated manufacturing (1990)
Globalization(1992)
Internet (1995)

Operations
Management
79-40
Business School of Central South University
Eli Whitney
Eli Whitney
♦
Born 1765; died 1825
♦
In 1798, received government
contract to make 10,000
muskets
♦
Showed that machine tools
could make standardized parts
to exact specifications
♦
Musket parts could be used in any
musket
© 1995 Corel Corp.

Operations
Management
79-41
Business School of Central South University
Frederick W. Taylor
Frederick W. Taylor
♦
Born 1856; died 1915
♦
Known as ‘father of scientific
management’
♦
In 1881, as chief engineer for Midvale
Steel, studied how tasks were done
♦
Began first motion & time studies
♦
Created efficiency principles
© 1995 Corel Corp.

Operations
Management
79-42
Business School of Central South University
Taylor: Management Should Take
Taylor: Management Should Take
More Responsibility for
More Responsibility for
♦
Matching employees to right job
♦
Providing the proper training
♦
Providing proper work methods and tools
♦
Establishing legitimate incentives for work
to be accomplished

Operations
Management
79-43
Business School of Central South University
Frank & Lillian Gilbreth
Frank & Lillian Gilbreth
♦
Frank (1868-1924); Lillian
(1878-1972)
♦
Husband-and-wife
engineering team
♦
Further developed work
measurement methods
♦
Applied efficiency methods
to their home & 12 children!
♦
(Book & Movie: “Cheaper by
the Dozen,” book: “Bells on
Their Toes”)
© 1995 Corel Corp.

Operations
Management
79-44
Business School of Central South University
♦
Born 1863; died 1947
♦
In 1903, created Ford
Motor Company
♦
In 1913, first used
moving assembly line
to make Model T
♦
Unfinished product
moved by conveyor
past work station
♦
Paid workers very well for 1911 ($5/day!)
Henry Ford
Henry Ford
‘
‘ Make them all
alike !’
© 1995 Corel
Corp.

Operations
Management
79-45
Business School of Central South University
W. Edwards Deming
W. Edwards Deming
♦
Born 1900; died 1993
♦
Engineer & physicist
♦
Credited with teaching Japan
quality control methods in
post-WW2
♦
Used statistics to analyze
process
♦
His methods involve workers
in decisions

Operations
Management
79-46
Business School of Central South University
Contributions From
Contributions From
♦
Human factors
♦
Industrial engineering
♦
Management science
♦
Biological science
♦
Physical sciences
♦
Information science

Operations
Management
79-47
Business School of Central South University
Significant Events in OM
Significant Events in OM
♦
Division of labor (Smith, 1776)
♦
Standardized parts (Whitney, 1800)
♦
Scientific management (Taylor, 1881)
♦
Coordinated assembly line (Ford 1913)
♦
Gantt charts (Gantt, 1916)
♦
Motion study (the Gilbreths, 1922)
♦
Quality control (Shewhart, 1924)

Operations
Management