Jana mclendon 362016 collection mba675t303 operations

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Jana McLendon
3/6/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 9/28 (Post is Read) Thread: Dempsey ­ Week 10 ­ Question # 5 Post: Dempsey ­ Week 10 ­ Question # 5 Author: Posted Date: February 20, 2016 12:01 PM Status: Published (Post is Read) 5) SPT is generally viewed as operationally focused rather than customer focused. However, are there cases when it could be as customer responsive as EDD or FCFS? Illustrate an example of this. SPT (Shortest Processing Time) is a very effective way of completing a larger percentage of overall jobs on time. In this approach, it is kind of like the exercise of cutting lengths of wood in Professor Levey’s example in his weekly video. The idea is to be as effective and efficient by using the largest pieces and filling in the remainder with a combination of the smaller pieces. With SPT, it could be considered more customer focused in a software company. In this setting the customers come to the vendor with various projects from simple customizations to complicated, multi­year projects. If you think of being customer focused, the objective would be to satisfy the greatest number of customers. For example if you had 10 customers and 9 of them had small projects or enhancement that could be satisfied in a month of work effort and the last customer had a complicated, multi­year project, it might be a good strategy to focus on the 9 smaller projects and complete them first. The large project could be reviewed with the customer and hopefully agreed to extend the completion date. This way you could completely satisfy 9 customers and slightly inconvenience 1 customer. Granted, that 1 customer may be paying a significant amount of money for their project but in my experience I have seen those customers are usually willing to concede on timelines in exchange for other returns. That is not always the case and this approach is not always preferred, but in some cases it can work to satisfy both the customer and company’s expectations. In this example if the company used FCFS and the large project came first, there would be a chance that the other 9 customers would be very dissatisfied and may not return for additional business. Likewise, we do not know the delivery dates for these, but it would be assumed that all 9 would have a delivery date prior to the multi­year project and therefore would be more like the EDD approach. William Dempsey Thread: Posted Date: February 20, 2016 8:00 PM
3/6/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 10/28 Dempsey ­ Week 10 ­ Question # 5 Post: RE: Dempsey ­ Week 10 ­ Question # 5 Author: Status: Published (Post is Read) Greetings William The Shortest Processing Time (SPT) allows for some processes to be

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