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3/6/2016Collection – MBA675T303 Operations & Logistics in the (...;9/28(Post is Read)Thread:Dempsey Week 10 Question # 5Post:Dempsey Week 10 Question # 5Author:Posted Date:February 20, 2016 12:01 PMStatus:Published(Post is Read)5) SPT is generally viewed as operationally focused rather than customerfocused. However, are there cases when it could be as customer responsive asEDD or FCFS? Illustrate an example of this.SPT (Shortest Processing Time) is a very effective way of completing a largerpercentage of overall jobs on time. In this approach, it is kind of like theexercise of cutting lengths of wood in Professor Levey’s example in his weeklyvideo. The idea is to be as effective and efficient by using the largest pieces andfilling in the remainder with a combination of the smaller pieces. With SPT, itcould be considered more customer focused in a software company. In thissetting the customers come to the vendor with various projects from simplecustomizations to complicated, multiyear projects. If you think of beingcustomer focused, the objective would be to satisfy the greatest number ofcustomers. For example if you had 10 customers and 9 of them had smallprojects or enhancement that could be satisfied in a month of work effort andthe last customer had a complicated, multiyear project, it might be a goodstrategy to focus on the 9 smaller projects and complete them first. The largeproject could be reviewed with the customer and hopefully agreed to extend thecompletion date. This way you could completely satisfy 9 customers and slightlyinconvenience 1 customer. Granted, that 1 customer may be paying a significantamount of money for their project but in my experience I have seen thosecustomers are usually willing to concede on timelines in exchange for otherreturns. That is not always the case and this approach is not always preferred,but in some cases it can work to satisfy both the customer and company’sexpectations. In this example if the company used FCFS and the large projectcame first, there would be a chance that the other 9 customers would be verydissatisfied and may not return for additional business. Likewise, we do notknow the delivery dates for these, but it would be assumed that all 9 would havea delivery date prior to the multiyear project and therefore would be more likethe EDD approach.William DempseyThread:Posted Date:February 20, 2016 8:00 PM
3/6/2016Collection – MBA675T303 Operations & Logistics in the (...;10/28Dempsey Week 10 Question # 5Post:RE: Dempsey Week 10 Question # 5Author:Status:Published(Post is Read)Greetings WilliamThe Shortest Processing Time (SPT) allows for some processes to be