This process can also be referred to as functional process improvement Also we

This process can also be referred to as functional

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and overall business growth. This process can also be referred to as functional process improvement. Also we know that quality has specific and very important function in the process management beacause The value of the product or service does not matter, what is matter is the fit between customer’s wants and the delivered product or service. Not only the product or service must match the requirement of the customer but the way it was delivered should match the customer’s expectations. It includes time and place the customer wants the product of service to be delivered and the price of it. With the globalization of the market and the accessibility to the goods and services in any part of the world the consumers become very sophisticated, complex and demanding. Progresses in any industry and in any part of the world very soon are implemented in the rest of the world. One of the traditional ways to approach to the quality is to identify the problem in the end of the process which tends to be late, because the resources and time were spent. Another drawback of this system is that only few products or services are checked from the batch, which means that the customer will get the product or service that do not meet standard.
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