Rita is happy with other kpis quoc tuyen tran number

Rita is happy with other KPIs
Quoc Tuyen Tran Number of potential customers
Financial Figures of different types of
expenses
Manager and Pink decided that we will measure potential customers amount via
numbers of response from brochures e
Quoc and Pink agreed on possible expenses basing on amount of potential
customers plus 5% extra.
Thi Thanh Binh Tran Budget for food preparation and
process
% in total expenses for training/
coaching staffs
Manager and Tran agreed on the budget basing the amount of potential customers
plus 5%
Manager and Tran agreed to provide 2 days of training and 1 day of role play
scenarios and problem solving.
Thi Ngoc Ha Hoang Budget for marketing/ PR
% customer satisfaction
Manager and Hoang agreed to spend 10% of total expense for marketing and PR
for event
Hoang is happy to get feed back from customer prior event day via face book.
4) Risk analysis
Risk management is the process of analysing and evaluating factors, which may occur that adversely affect the results of the project. Risk
management is very important for the project because it outlines the circumstances we might encounter in the future. From there, we take timely
action to control the situation. Besides, risk management helps us look at our work comprehensively, minimizing errors.
Risk Risk likelihood Risk impact Controls Monitoring Timelines Responsible
KPI not likely Project failed Consider and check Check employee work Every 2 weeks Project manager
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accurate waste of time regularly
Correct KPI
plan
Not enough
KPI
likely Project have
shortcomings,
delays, failures
Give supplementary KPI
Complete KPI
Check employee work
plan
Every 2 weeks Project manager
Poor
performan
ce
Almost certain The results are not
as expected
Give feedback
Regular meeting
Provide training
Check training
process/materials
Every week Event manager
Perform
tasks and
informatio
n provide
too late
Almost certain Omission of
information and
work
Work is not
effective
Delay our process
Make a time frame
Remind staff due date
Warning
Keep track of member
task to make sure they
can finish on time
Every week Event manager
No
communica
tions
Medium Work is not
effective
Lack of
Accountability
Lowered Morale
Give feedback
Regular meeting
Improve internal net
working
Demonstrate commitment to
change
Check to make sure
audience needs are being
met
Every day Every one
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Training is
poor
likely Poor performance Check training process
Check training material
Seek to make better
training
Every week Specialist
Low
hygiene
and food
safety
likely Food poisoning Specialist consulting Check hygiene and food
safety
Specialist
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