makes it more convenient for the deliverers to stay on top of delivery schedule, obtain customer signature, with pickup and delivery information which is then can be accessed worldwide.With this customers are able to simply check company website to track packages, routes, schedule pick up, and shipping rates. With the use of the website it is able to eliminate customer issues without contacting customer service. By using these advanced technology UPS is able to provide the best service in a cost saving way. 3. Operational excellence is strongly portrayed as they use information systems effectively in order to achieve higher profitability. With the use of technological advances they were able to save 50 million. They invest more than 1 billion in new products, and services that are utilized to improve customer service by using their information systems to guide them on how to deliver their services in more convenient method. UPS has an edge on competitive advantage as there competition has not been able to catch up with services that are fast, and reliable while keeping charges low. They are able to stay in a survival state as there website and online resources are beneficial for not only the company but consumers as well. In today’s society convenience is a vital to satisfy customer demands. UPS allows customers to be able to know where, when, and how their package will be delivered within a click of button. 4. UPS would not longer be one of world’s most dominant delivery services. Without the advancements in the use of information systems they would probably be outgrown by their perspective competitors and consumer would shift their investments towards a company that is more competent and provides a more dependable and user-friendly service.
References Laudon, K.C., & Laudon, J.P. (2018). Management Information Systems: Managing the Digital Firm (15th ed.). New York, NY : Pearson
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