Makes it more convenient for the deliverers to stay

makes it more convenient for the deliverers to stay on top of delivery schedule, obtain
customer signature, with pickup and delivery information which is then can be accessed
worldwide.With this customers are able to simply check company website to track
packages, routes, schedule pick up, and shipping rates. With the use of the website it is
able to eliminate customer issues without contacting customer service. By using these
advanced technology UPS is able to provide the best service in a cost saving way.
3. Operational excellence is strongly portrayed as they use information systems effectively
in order to achieve higher profitability. With the use of technological advances they were
able to save 50 million. They invest more than 1 billion in new products, and services that
are utilized to improve customer service by using their information systems to guide them
on how to deliver their services in more convenient method. UPS has an edge on
competitive advantage as there competition has not been able to catch up with services
that are fast, and reliable while keeping charges low. They are able to stay in a survival
state as there website and online resources are beneficial for not only the company but
consumers as well. In today’s society convenience is a vital to satisfy customer demands.
UPS allows customers to be able to know where, when, and how their package will be
delivered within a click of button.
4. UPS would not longer be one of world’s most dominant delivery services. Without the
advancements in the use of information systems they would probably be outgrown by
their perspective competitors and consumer would shift their investments towards a
company that is more competent and provides a more dependable and user-friendly
service.

References
Laudon, K.C., & Laudon, J.P. (2018). Management Information Systems: Managing the
Digital Firm (15th ed.). New York, NY : Pearson