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Erp implementation 1 analyze business processes 2

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ERP Implementation 1. Analyze business processes 2. Choose modules to implement Which processes have the biggest impact on customer relations? Which process would benefit the most from integration? Which processes should be standardized? 3. Align level of sophistication 4. Finalize delivery and access 5. Link with external partners
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Customer Relationship Management (CRM) Software that Plans and executes business processes Involves customer interaction Changes focus from managing products to managing customers Analyzes point-of-sale data for patterns used to predict future behavior
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Supply Chain Management Software that plans and executes business processes related to supply chains Includes Supply chain planning Supply chain execution Supplier relationships Distinctions between ERP and SCM are becoming increasingly blurred
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Product Life Cycle Management (PLM) Software that Incorporates new product design and development and product life cycle management Integrates customers and suppliers in the design process though the entire product life cycle
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ERP and Software Systems Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Product Life Cycle Management (PLM) Supply Chain Management (SCM) Time to Market T i m e t o C u s t o m e r Customers Product Design Suppliers Manufacture & Delivery DFMA
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Connectivity Application programming interfaces (API) Enterprise Application Integration (EAI) XML SOA SaaS (the cloud)
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