F11-051 - Nguyen Thanh Phuong.v.1.1.docx

Vietinbank is a service organization to specific

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VietinBank is a service organization. To specific, VietinBank’s main activities are banking transaction, including receiving money, sending money, provide loans, performing payment services, foreign exchange transaction and other services. Besides, VietinBank has products and services dedicated to individuals banking and businesses.
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For examples, with personal banking, it has: Account: Each person have a secure personal account. Savings account: Customer make profit from sending money through VietinBank Foreign currency trading: they contain spot exchange, forward exchange and foreign currency options. E-Bank: Money transfer via internet. Loans: it include consumption loans, car loans, mortgates, study abroad and business. Wire transferring: Customers use personal accounts to transfer money such as domestic VND wire and overseas wire transfer service. VietinBank also develops services with business. There are some specific services (vietinbank.net): Deposits: providing many deposits and account management services to satisfy payment and business investment requirement. Payment and cash management: receivable and payables are effective. Foreign exchange and capital market: the demand for foreign currency of the corporation is met fast and diversified sources of capital. Loans: flexible financial solutions and meet capital needs efficiency, for example short-term loans, mid-term and long-term loans, special loans and international credit program loans. Internet banking service: helping business finish all transactions easier with connecting internet. This make corporate customer faster and more accurate. Life insurance: is an employee insurance program to make staff ensure about their life.
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Because VietinBank has government investment, it is public organization. However, according to annual report 2017, the share of the state is 64, 46% so this bank is not state. The purpose of these activities provide financial services for individual and business, help customers save money or carry out all transaction such as transfer or borrow money. 1.3 Describe the current vision, mission, core values, goals and objectives (SMART) of VietinBank. Vision: VietinBank will be more modern, diversified services and high efficiency and become the corporation no.1 in VietNam in the field of banking and finance. Mission: it provide expedient and international standard banking and finance services to be the number one of bank. Core values: Always toward customers, serve all the best and the most appropriate products and services. Toward perfect, active modification to getting better and better to be excellence bank. The leader and personnel express the dynamic, creation, professionalism, conscientious in all transactions and relationships.
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