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•A mandatory sustainment Key System Attribute (KSA) •Focused on the sustainment aspects of the system •An essential metric for sustainment planning and execution •Useful for trend analyses and supports design improvements and modificationMean Down Time Mean down time is: •A measure of how long a system will be unavailable after a failure •Another key piece used in the maintenance and logistics planning processThe following are the top-level outcome-based metrics according to the JCIDS. Select each metric for more information.Performance MetricsPerformance metrics are vital to the success of a PBL arrangement. The Government needs insight into program performance to determine compliance with performance requirements and level of mission success.For example:one important area to gather measurement data is related supply chain performance, as these are associated with key performance indicators such as materiel availability and operations and support costs. The PSM is responsible for the performance of the product support solution and will use Warfighter relevant metrics to monitor its performance. Metrics assigned to the PSI or PSP's reflect the responsibilities assigned to them.They should not reflect outcomes that are beyond the PSI or PSP ability to influence and are not part of the arrangement. The selected metrics should be measurable and manageable and map back to the higher-level program metrics. For example:a PSP may be responsible for the availability of a product, and the associated metric may be supply material availability or logistics response time. Too many metrics make it difficult to manage and may also work at cross purposes. Also, data must be available for the metric. There have been occasions when metrics were required as part of an arrangement without the ability to collect the data to determine performance against the metric.Which of the following is considered a universal top-level outcome-based metric? (Select all that apply) Reliability Accessibility Availability Mean Down TimeCheck Answer That is correct.The following are the top-level outcome based metrics that are universal: availability, reliability, and mean down time.
Performance metrics are vital to the success of a PBL arrangement. True FalseCheck AnswerThat is correct.This is true. Performance metrics are vital to the success of a PBL arrangement.In this lesson you have learned the followingkey considerations:PBL strategy works by incentivizing desired outcomes across the product life cycle, from design through sustainment to retirementMetrics are the means by which the PM and PSM gain understanding of the product support solution and identify any gaps between required and actual performanceAppropriate metrics are dependent on the desired outcome, the application level, andproduct support elementGood metrics should reflect Specific, Measurable, Attainable, Relevant, and Timely (SMART) critera