In order to measure the performance of an IT system the following areas must be clearly identified by senior management:1.Response Time – there should be no more than 24-48 hours between when the order is received and when all information is entered into the system, therefore thesystem has to be able to hand multiple users.2.Workload – with the PEP departments having multiple users accessing the database at any given time it is necessary to ensure that the system can handle the workload, i.e. processing of simultaneous payments from different customers, create reports from different departments, as well as receive data entry information from multiple users.3.Scalability – ensure that the IT system can continue to grow, and hand multiple users, especially during peak times, this includes the software, operating systems, and hardware, i.e. servers and backup drives.d. Business continuity requirements In order to develop a comprehensive BCP, these are some steps that should be taken (Lane, 2011):1.Creating the BC Strategy – within this step BBISAC is creating a strategy that ensures ongoing business operations. BBISAC can choose between two remediation types 1) corrective remediation – this minimizes impact and restores operations; 2) preventive remediation – expands operational capabilities to withstand outages. BBISAC must also consult with other departments within the company to receive a list of the departments IT needs. The last step in the creation process is to classify what PEP systems are chosen for operational and technological changes.2.Implementing the BC Strategy – now that BBISAC has all the necessary information, they can properly execute the BCP when the need arises. Testing must occur for the BCP to make sure that the necessary changes are implemented and convey the expected results.3.Ongoing Plan Maintenance - The BCP cannot just be a part of the standard operating procedures of PEP and left on the shelf to collect dust, it must be maintained annually, if not more often, such as quarterly. By ensuring successful execution of the BCP PEP will add business value to the company through necessary improvements to the plan as technology requirement dictate.