Effectiveness is solution oriented Successful management means a successful

Effectiveness is solution oriented successful

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Effectiveness is solution oriented. Successful management means a successful organization. Organizations function within the larger society and the performance of organizations in totality is a key factor to the performance of a society or Nation. Another efficient manager is one who achieves outputs that measure to inputs i.e. he is able to minimise the cost of resources. Management Roles And Skills Managers at all levels need to plan, organize, lead and control. However depending on the nature, the organization, the size of the organization and the levels of management, differences
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20 among managers in the amount of time they devote to each of these activities. For example the manager of a big retail store like Uchumi will spend his time quite differently from the manager of a smaller retail outlet like a shop or kiosk. Scholars over the years have tried to explain how managers spend their time by developing certain roles that managers play at different levels. Management Roles Henry Mintzberg analyzed how managers spend their time and came to the conclusion that there are three basic roles that managers play:- interpersonal roles, informational roles and decisional roles. a) Interpersonal Roles There are three interpersonal roles in the manager's job. The first is that of Figurehead. As head of a unit the manager puts in an appearance as the representative of the organization by performing certain duties or ceremonies e.g. attending an employees wedding, welcoming guests etc. The second role is that of leader. As a leader the manager hires employees, trains, motivates and encourages them to perform better. Third the manager plays the interpersonal role of liaison, which involves dealing with people outside the organization on a regular basis e.g. bankers, suppliers or clients. b) Information Roles According to Mintzberg receiving and communicating information are perhaps the most important aspects of a managers job. First he must act as a monitor i.e. he actively watches the environment for information that might be relevant to the organization. Secondly the manager must act as a disseminator by relaying the information that he has gathered through monitoring to the appropriate people in the organization.
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21 Third he must act as the spokesman of the organization by presenting information of meaningful content and/or answering questions on the firms behalf. You probably have seen leaders answering questions from the press about issues relating to their organizations or defending their organizations against criticism or allegations levelled against them. c) Decisional Roles These are the roles that managers take when they make decisions about certain issues. Under the decisional roles the manager acts as the entrepreneur by looking for opportunities that the organization can pursue to improve itself e.g. a profitable investment.
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