Topic Delivering Bad News in Writing to Colleagues 19 When delivering negative

Topic delivering bad news in writing to colleagues 19

  • Texas Tech University
  • MGT 3376
  • Test Prep
  • mshogar
  • 40
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Topic: Delivering Bad News in Writing to Colleagues19. When delivering negative performance reviews, it is important to focus on attitudes and intentions rather than actions and results. FALSEWhen delivering negative performance reviews use statements that offer clear and targeted feedback, focus on actions and results rather than attitudes and intentions, and establish measurable and realistic expectations. AACSB: CommunicationBlooms: UnderstandDifficulty: MediumLearning Objective: 10-05 Deliver and receive negative performance reviews constructively.Topic: Delivering and Receiving Negative Performance Reviews20. Providing feedback only on observable actions and not on attitudes and intentions is typically perceived as judgmental and provokes defensiveness. FALSEYou can accurately observe actions and results; however, you can never know the thoughts and feelings of others with certainty. Furthermore, if you focus on attitudes and intentions, you are far more likely to be perceived as judgmental and provoke defensiveness.AACSB: CommunicationBlooms: UnderstandDifficulty: MediumLearning Objective: 10-05 Deliver and receive negative performance reviews constructively.Topic: Delivering and Receiving Negative Performance Reviews21. The bad-news messages need not be reviewed. FALSEThe reviewing stage of bad-news messages is extremely important. AACSB: CommunicationBlooms: RememberDifficulty: EasyLearning Objective: 10-06 Review bad-news messages for effectiveness and fairness.Topic: Reviewing Bad-News Messages22. It is inappropriate to talk to colleagues about bad-news messages that you plan to deliver to groups of customers or employees. FALSEGenerally, it is appropriate to talk to colleagues about bad-news messages that you plan to deliver to groups of customers or employees. AACSB: CommunicationBlooms: RememberDifficulty: EasyLearning Objective: 10-06 Review bad-news messages for effectiveness and fairness.Topic: Reviewing Bad-News Messages
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23. Jacob, the owner of Unicorn Systems, wants to inform the employees that they will face a twenty percent salary reduction to help the company to survive through recession. Which of the following is true of communicating this bad message in an honest and an open manner? A.It will enhance the credibility of Jacob and the company. B. It will lead to employees undermining Jacob's character. C. It will increase the negative impact of bad news on employees. D. It will signify that Jacob is incompetent in overcoming challenging situations. E. It will be detrimental toward creating an atmosphere for long-term success. Trust and long-term success in business are built on honesty in bad-news situations. Those who deliver bad news appropriately enhance their credibility. AACSB: CommunicationBlooms: UnderstandDifficulty: MediumLearning Objective: 10-01 Describe how delivering bad news impacts your credibility.
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  • Fall '08
  • RYANMICHAEL
  • AACSB, Positive feedback

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