I fell those areas requiring improvement are all able to be handled at the committee level, however without proper implementation of these ideas by management very little traction has been gained over the past 2+ years. "Need to increase higher standards & discipline Need a seasoned general manager" "Overall we are very pleased with the club. We appreciate all of the work that is being done to keep this club one of the most desirable clubs in the Boston area." How can prospect new members when the "Turn" house looks like it was last used for target practice. We need a real solution. A turn house with bathrooms. The ideal location would be off the 10 tee box. Focus by the board on golf, golf operation and plan for attaining full membership (whatever that is) Better and more attentive service in the Grill. Website could be more informative re: social events, and golf dates should come out in a timely manner to plan ahead. Politics. Partially completed projects. Budgets that are exorbitant one year, panicked the next. None at this time "Course conditions. Water. Get a General Manager that runs it like a for profit business."
48 The Golf Club at Turner Hill Strategic Plan Survey "Overall management. While I think the staff are excellent, I am not sure if they are being managed appropriately or empowered to take initiative. If our target is to be a ""Number One Golf Experience"", there needs to be more attention given to our physical plant. I'll enumerate a few issues, and while they are small things, there are so many examples that just pile up that detract from the appearance of the club. For example peeling paint around the top of the club house where the weathervane is. (The area between the pro shop and entrance to the clubhouse.) At the entrance to the club house is a dirty and much worn out rug that detracts from the experience of entering the club. Right at the entrance is a bucket of salt and a yellow warning sign that is being stored there from the winter. Lastly, the old piece of wooden furniture and horrible looking fake ivy plant should be removed. We were at the pool this weekend and there was pool equipment, pool toys and towels strewn everywhere. Tiles on the side of the pool are falling off. People would move furniture everywhere and not put it back when they left, nor would the pool attendant take it upon himself to re-arrange the furniture so the area looked presentable. A 5 foot high pile of used towels were sitting right there at the entrance. It just one of many small examples of a lack of management focus on details that can impact one's impression of the club. My overall feeling is that members and staff alike do not have a ""pride of place"" mentality. We have one of the most beautiful golf properties on the planet in addition to the unique and classic mansion property as our clubhouse. Yet some golf members have so little respect for the property and fellow members that they have no compunction about littering the course with
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- Winter '18