system so that the change in population size caused by subtractions or additions to the population does not significantly affect the system probabilities. False Question 20 1.34 out of 1.34 point Throughput rate of a production process is the amount of time a unit spends actually being worked on. False Question 21 1.34 out of 1.34 points If you want to reduce process flow time, it has been suggested that you can perform activities in the process in parallel. True Question 22 1.34 out of 1.34 points The queuing models assume that customers are served on a First Come, First Served basis. True Question 23 1.34 out of 1.34 points A process that is in Six-Sigma control will produce no more than two defects out of every million units. False Question 24 1.34 out of 1.34 points The admissions system in a hospital for patients is an example of a single-channel, single-phase queuing system. False Question 25 1.34 out of 1.34 point An operational goal of total quality management is the careful design of the product or service. True Question 26 1.34 out of 1.34 point Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use. True Question 27 1.34 out of 1.34 points The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles. False Question 28 1.34 out of 1.34 points While spreadsheets can be somewhat useful for a variety of simulation problems, they can be confusing and are vulnerable to several drawbacks, including weak routines for random-number selection. False Question 29 0 out of 1.34 point An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed. True Question 30 1.34 out of 1.34 point Design quality refers to the inherent value of the product in the marketplace. True Question 31 1.34 out of 1.34 point Make-to-order production processes are well suited for high-volume production of a standardized product. False Question 32
1.34 out of 1.34 point ISO 9000 is primarily concerned with environmental management. Question 33 1.34 out of 1.34 point A service operation by its very nature is a make-to-stock type of production process. Question 34 1.34 out of 1.34 point One way to categorize a process is to determine whether it is a multiple-stage or a single-stage process. Question 35 1.34 out of 1.34 point A rectangle is conventionally used in a process flowchart to represent a task or operation. Question 36 1.34 out of 1.34 point Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.
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- Winter '11
- Management, Malcolm Baldrige National Quality Award