the services had a fairly low internal quality with applying for a disability

The services had a fairly low internal quality with

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the services had a fairly low internal quality, with applying for a disability allowance being the lowest. 33 In the survey, internal quality refers to the management of the services by the institution and consists of the organisational model, administrative process, informational technology used, analysis of resource allocation and a citizen relationship model. These results underscore the need for our public institutions to improve their performance and ser- vice delivery in order to bring tangible benefits and results to citizens. ENGENDERING THE TRANSFORMATION Trinidad and Tobago has to transform its institu- tions in order to ensure good performance. Our institutions must also become more flexible and responsive to the changing environment and new demands placed on them. In so doing, to the degree that problems are evolving, institutions must also evolve to solve those problems. As even if institu- tions are working well now, they may not work well in subsequent periods, unless their structures are modified to account for factors such as changing technology, culture and norms. In engendering the complete trans- formation, constitutional reform will be required . However, constitutional reform is a comprehensive process that can be complicated and time consuming . FIGURE 4.1 WORLDWIDE GOVERNANCE INDICATORS 2005-2014 Source: The World Bank Group, The Worldwide Governance Indicators
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As such, in order to build trust and confidence and achieve some of the desired results in the shortest time possible, the focus must be on improving insti- tutional oversight while modernising and incentiv- ising good performance in public sector institutions. In this regard, the scope and sequencing of reforms must also be carefully selected, in order to minimise disruptions while changing systems and at the same time, maximise the positive impacts of the reforms. The following sections focus on improving independent oversight and the transformation of the public service. IMPROVING INDEPENDENT OVERSIGHT Strengthening the oversight function of the independent institutions Despite the invaluable contribution of the inde- pendent institutions, there is an urgent need to strengthen the powers and autonomy of some of these bodies. To illustrate, under the Constitution, the Auditor General is empowered to request and access certain information. However, it cannot enforce information requests or pose sanctions for agency conduct. Also, on several occasions, the Auditor General’s report has repeatedly raised issues related to the expenditure per- formance of Ministries and Agencies. However, many of these issues con- tinue to reoccur. Also, while the meetings of the Public Accounts Committee serves to inform the general popula- tion about the performance of the government, the power to act is vested in bodies such as the Direc- tor of Public Prosecutions and the Service Com- missions on findings of mismanagement.
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