Implementation of StrategyFor the new team to be effective, the team should work together using the plan, do, study,act (PDSA) tool. This is an effective tool to change or improve processes and measured these changes. It’s used on a small scale and can be worked into a larger plan. The first step is the planning stage. This involves forming a team with a leader and specific members. Once this is established, patient and family members can be brought to a meeting to hear about the new strategy and see if this team is something they are interested in being a part of. Using patients and family members in this step helps establish ideas for change as well as using comments from patient satisfaction surveys. Listening to naysayers can show areas for improvement before they are put into practice. The team should work together for developing a plan to improve patient and family centeredness at new hire orientations. The team should write an aim statement at this point. An aim statement is a clear, explicit summary of whatyour team hopes to achieve over a specific amount of time including the magnitude of change you will achieve. It provides alignment of multiple stakeholders, helps keep the team focused on
ORGANIZATIONAL LEADERSHIP 11the tasks at hand, creates the urgency to accomplish the goal, provides a vision of what success looks like, and serves as a predictor of success (National Institute for Children's Health Quality, 2019).Step two is doing the plan. The volunteer team goes to the new hire orientation and sharestheir experiences and stories to help improve patient and family centered care. In step three, the results of the feedback forms and patient satisfaction surveys should be analyzed. Collecting and interpreting data determines if the plan to improve patient and family centered care is working. This stage will also show any negative outcomes. Bringing the team together to analyze the results is important. Family members and patients may need to tweak their stories they are sharing. The leadership team may need to do a better job of establishing a patient and family centered culture. Step four is acting and is the final step. This step determines if the new process is working or not. This is where the team makes changes to the process or chooses to keep the plan as is. Communication to OrganizationCommunicating the new team to the organization is important. This shows the organization that the leadership team is furthering their commitment to patient and family centered care. A hospital wide email should be sent out along with an announcement on the intranet. This will create talk among staff members and discussions can be started with patients and their families. The information should state why the hospital is moving more toward patient
ORGANIZATIONAL LEADERSHIP 12and family centered care and why it is being done on the new hire level. This sort of hospital wide notification should be done by the director of acute care.
- Spring '16
- Test, Health care provider, volunteer coordinator