What is the best definition of Quality system 18 A ability to maintain

What is the best definition of quality system 18 a

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QUESTION: 60 What is the best definition of "Quality system"? 18
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A. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently B. mandatory Quality management practices followed by everyone in the service provider organizations C. organizational structure related to responsibilities, procedures and resources for implementing quality management D. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements Answer: C QUESTION: 61 Which of the following is a best practice concerning information security risk assessment? C QUESTION: 62 A company decides to apply the principle of continual improvement. Which action would result from this decision? A QUESTION: 63 19
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Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload? C
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