Lack of leadership insufficient knowledge reservoir

Lack of leadership.
Insufficient knowledge reservoir.
Business opportunities Growth Opportunities
Learn new skills
Exercise our creativity
Business threats
Lack of Stakeholder Engagement
Mismanaged Change
Lack of Attention to People's Concerns &
Well-being
Management decisions Clearly define the change and align it to
business goals.
Determine impacts and those affected.
Develop a communication strategy.
Imagine that a graphic design company has found that they are only delivering 70% of customer
projects on time; that customer satisfaction is low and that a competitor has started trading on
the same business park, targeting the same customer base. What changes might arise from this
set of circumstances?
1. Develop Customer Service Communities.
2. Offer Proactive Customer Service.
3. Study Complaints and Compliments.
4. Treat Customers Like You Would Want to Be Treated.
5. Personalize.
6. Hold Daily Stand Up Meetings with your Team.
7. Provide Multichannel Support.
· Why is it important to review and prioritise change requirements or opportunities with
relevant managers and specialists?
Help to improve our business.
· Imagine that you are consulting with a group of managers about proposed new changes in
manufacturing processes to improve productivity and reduce waste. Draw up an agenda for a
meeting with this group at which you wish to consult them about the proposed changes and their
priorities .

TOPIC PREPARATION PROPOSED PROCESS
New changes in
manufacturing processes
Discus ideas and what could
be changed.
GM and team
Improve productivity Review the options, new
ideas
GM and team
Reduce waste Review the options, new
ideas
GM and team
· Imagine that you are briefing a contractor to support you to identify opportunities for a
major change in your organisation. What key points would you wish to include in this
conversation?
I would like to know how it changes organization's strategies, processes, procedures,
technologies, and culture.