If policies are in place, there should be zero tolerance for improper behavior, especially in front of patients. If a policy is not in place, employees should be reprimanded, and it should also be made clear that that kind of behavior will not be tolerated. Patients deserve respect and to be cared for without having to endure unprofessional conduct. The dysfunctional behavior pattern must be handled and address in win-win collaborative tactics for the betterment of staffs and patient-centered care concern. References: Cathro, H. (2016). Navigating through chaos: charge nurses and patient safety. JONA: The Journal of Nursing Administration, 46(4). doi:10.1097/NNA.0000000000000326 Edwards, M., Woods, F., Davies, M., & Edwards, A. (2012). The development of health literacy in patients with a long-term health condition: the health literacy pathway model. BioMed Central Public Health, 12, 1-15. Klinkhamer, F. (2015). School nurse team leaders' experience and management of workplace conflict. British Journal of School Nursing, 10(7), 337-347. ? direct=true&db=ccm&AN=110128792&site=eds-live&scope=site
Overton, A. R., & Lowry, A. C. (2013). Conflict management: difficult conversations with difficult people. Clinics in Colon and Rectal Surgery, 26(4), 259-264. doi:10.1055/s-0033- 1356728 Porter-O'Grady, T., & Malloch, K. (2015). Quantum leadership: Building better partnerships for sustainable health (4th ed.). Retrieved from Instructor response: Based on this paragraph from above post: "In this instance, it would be wise to discuss your concerns with the owner of the practice. Employees arguing in front of patients could severely affect the reputation of the practice, not to mention the altered workflow that comes from frequent call outs. The owner might want to consider addressing employees privately and having a team meeting to discuss the morale in the office." Is the NP adequately prepared to address this type of situation through the education and practicum training.received? Please support your response with citation and references. Dr. Nwagwu My response to instructor: As the NP, according to Buppert (2015) as the licensed independent practitioner, the nurse practitioner participates as a team leader and a member in the provision of health and medical care, interacting with professional colleagues to provide comprehensive care. Chamberlain College of Nursing (2017) stated, Leadership is not random, it is a multifaceted, requiring a vision that is communicated as a said plan to effect change. In leadership, it is beyond supervision a bunch of individuals. You are not born with the leadership it is taught, such as communication skills, stewardship, and the progress of the individuals you lead. In reviewing the practicum handbook after the completion of the FNP program, we as the graduate will have learned to construct processes for conducting and
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- Winter '16
- Melissa, Rubio
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