88%(191)169 out of 191 people found this document helpful
This preview shows page 15 - 17 out of 36 pages.
11.When you are trying to summarize a large amount of information, yet make your meaning clear, you can often achieve maximum clarity by using A. highly specific language.B. highly abstract language.C. a large amount of nonverbal amplification.D.an abstract overview followed by specific details.One way to prevent misunderstanding is to present the overall goal using a higher-level abstraction; then explain exactly how to complete a task using lower-level abstractions.Adler - Chapter 04 #11Topic: Verbal Message: Clarity and Ambiguity12.Manager Bland gave the following instructions to Jared:"I'd like you take on more responsibility. So far, you've only been dealing with minor tasks such as drawing up daily schedules and mailing out customer refunds. Starting with your shift on Tuesday, I'd like you to assist Kevin with brainstorming new means of customer outreach and with designing a sticky web site for our PRNG program."Manager Bland's instructions include all of the following types of language EXCEPT _________. Adler - Chapter 04 #12Topic: Verbal Message: Clarity and Ambiguity
13.A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as Adler - Chapter 04 #13Topic: Verbal Message: Clarity and Ambiguity14.Strategic ambiguity refers to Adler - Chapter 04 #14Topic: Verbal Message: Clarity and Ambiguity15.Don't use strategic ambiguity when your goal is to A.help the listener understand your precise meaning.B. promote harmony.C. soften the blow of difficult messages.D.communicate your ideas in a situation where it could possibly expose you to a lawsuit if you stated your point unambiguously.Use strategic ambiguity (the purposeful use of indirect language) to save face or promote harmony.Adler - Chapter 04 #15Topic: Verbal Message: Clarity and Ambiguity