Agent Wow thats good to know Lets just see if you can now get online before we

Agent wow thats good to know lets just see if you can

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Agent: Wow, that's good to know. Let's just see if you can now get online, before we hang up. Can you try one or two more websites? Customer: Jerry, you are a miracle worker! Thank you so much! It got me now on my homepage and email! Agent: No, you did a great job, I was just giving you the steps! You did great today! But, do you have anymore questions or other concerns? Customer: I feel so stupid for calling you about this. But, I surely appreciate your time and patience! Agent: You are welcome. We are open 24 by 7 just in case that you'll need our help again. And, again, my name is JERRY, we do value your business and thank you for choosing Rocket Speed Internet. Have a blessed day!
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CALL CENTER MOCK CALLS SCRIPT SAMPLE - SALES Situation: A customer is calling in to order a Pizza. Customer's Profile: Male, Age is 45 yrs old, in a hurry Goal: Place the order and offer the customer to upgrade their orders. Agent: This is Mike of Pizza Loco, what is your name and what would you like to order?! Customer: This is John Perez, I want One Family size of Pepperoni and 2 Regular Supreme. Agent: Thank you, so, that is One Pepperoni Family size, and Two Regular Supreme Pizza's. Is that right? Customer: Yep, deliver it at 745 Farmers Road, Modesto, California... Agent: Got it, would you like to add extra mozzarella cheese on top, that's just 5 bucks each. Customer: Sure, I'll just pay it in cash once it's delivered. Agent: Alright, it's gonna be right in front of your door, within 30mins. Thanks for calling, Pizza Loco! Have a great night! CALL CENTER CONVERSERTION SCRIPT 2a Agent: Thank you for calling ABC Company. My name is Ashley. How may I help you today? Customer: I am calling because I received a wrong bill. I just paid my phone bill two days ago and my payment is not reflectedin the bill. Agent: Sorry for the inconvenience madam. May I have your Account Number, please. Customer: 5340036548 Agent: For verification purposes mam, Can I get your name and birthdate?, please. Customer: Maegan Simpson, July 23, 1974 and the account is under my name. Agent: Thank you for that information mam. Per our system’s data, you did pay your last bill last Aug. 12 which was two days ago in one of our affiliated payment centers and you currently have 0 balance. However, the bill that you received was generated a week before you made the payment that’s why your latest payment had not been reflected. You can simply disregard the amount indicated in the bill and continue enjoying our services. Customer: Thank you. Agent: Delays in the bill is usually caused by delays in our courier services. For a more up dated bill of your account, you can visit our website and log in to your account. This bill is more updated. Customer: Ok I will. Agent: Will there be anything else that you need madam? Customer: No thanks. Agent: Thank you for calling. We are glad to assist you. Customer: Ok bye. Sample Call Center Script: Technical Support Hotline Emily Good afternoon. TBH Network Solutions.
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