Store your security events in a secure environment na

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Store your Security Events in a secure environment. N/A TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 3 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION Apply the default correlation and classification configurations. Provide access to your Security Events via the Telstra Security Portal. Incident notification N/A Expert assessment of your Incidents. Provide a ticket on your Incident within the Telstra Security Portal. Automatically alert your nominated contact point when we detect an Incident. What service tiers are available? 3.5 The Security Monitoring service has two service tiers (enhanced and premium) with the features set out in the table below. We’ll provide the Security Monitoring service at the service tier you chose and we approved: Features Enhanced Premium Online log and event retention Up to 3 months* Up to 12 months* Offline log and event retention Up to 12 months* Up to 7 years* Allowed number of notification contacts Up to 3 Up to 5 Incident notification (includes both event monitoring, correlation and classification and logging services Not included Included * This is a rolling period, after which we may not be able to recover the log event. 3.6 We will allocate up to 10 terabytes of storage for your logs and events (based on the package you chose) as part of the Security Monitoring service. You can request additional storage. If we accept your request, we will confirm the applicable charge for that additional storage. 3.7 Once you reach your allocated storage, your oldest log and events we stored will be over- written to store your new incoming log and events from your device. When this happens, the “first in and first out” principle will be applied to your allocated storage. How do we rate and notify you of Incidents? 3.8 As part of your Security Monitoring service, we will rate your Incidents using the following table as guidance: Incident rating Impact Urgency Extensive (Direct / indirect impact on more than 1 critical asset) Significant (Direct / indirect impact on at least 1 critical asset) Moderate (Direct / indirect impact on more than 1 non- critical asset) Minor (Any other identified Incident) TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 4 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION Category 1 (less than 2 hours) Priority 1 Priority 2 Priority 2 Priority 3 Category 2 (between 2 hours and up to 12 hours) Priority 2 Priority 2 Priority 3 Priority 4 Category 3 (more than 12 hours and up to 24 hours) Priority 2 Priority 3 Priority 3 Priority 4 Category 4 (more than 24 hours) Priority 3 Priority 3 Priority 4 Priority 4 Impact = How severe we think the Incident is on an asset .
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