The patient/family education committee members will set up ways to educate the staff, patients, and families. Whether it be in a face to face meeting, educational brochures, online modules, or PowerPoint presentation. The committee will be responsible for creating a list for the units or people that will need to be trained on new measures once they are implemented. There will need to be a schedule for presenting the new measures, which the committee will divide up according to availability and comfort level of public speaking. During the Do phase, the committee efficacy will be tested and the results will be measured to see if the committee has the potential to help or if it needs to be reevaluated. The committee will present a possible quality, safety, or risk measure that they felt was important to a small group and the group will help determine the efficacy of the committee and their measure. During this time, the CNO will continue to report the progress of the committee at weekly leadership meetings. The doctors, nurses, patient/family representatives, and patient/family educators will be out on the units demonstrating the new measure that is being implemented. They will be positive change agents and resources within the committee for the staff and patients on the units. They will be an example and continue to help educate the staff and patients about
ORGANIZATIONAL LEADERSHIP 16 the new measures. The operations manager/director will be around the units observing to see if the staff and patients are adhering to the new measures, observe how the committee members are interacting and educating them, and observing for any barriers or resistance to the new measures. They will be the go-between for patients and staff to the committee to discuss any concerns. The project sponsor will be the one that would have overall accountability for the committee. They would be a link between the committee, the hospital, the patients, and their families. During the Check phase, the committee will meet to study the results, measure the effectiveness, and decide whether the committee was supported or not (Mind Tools, n.d.). The CNO and project sponsor will bring current staff and patient satisfaction and survey reports to the meeting. The CNO will also provide any updates or changes to the project budget. The committee will discuss the results and measure the effectiveness of the committee on patient and staff satisfaction. The operations manager/director will discuss the concerns from the staff regarding the committee and its objectives. The patient/family representatives will also discuss patient/family feedback. The patient/family educational members will discuss any concerns, questions, or modifications that were presented to them during the trial. With collaboration, the committee will decide if their current strategy was successful and strong enough to implement and continue, or if changes need to be made before the committee can continue to fruition.
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- Spring '16
- Health care provider, Kaiser Oakland