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Interview SummaryToni Perera has been the broker for Infinity Realty Arizona for four years now. Over herlife time, Toni has been a manger for many other businesses for over 10 years. Toni wasinterviews on June 26, 2017, in person at her home in Phoenix, AZ. Toni excepts calls from thephone number: 480-766-3844 or via email:[email protected].When it comes to be an effective innovation architecture to lead by example and build astrong rapport is the key. To encourage employees to bring innovation that can better support thebusiness, customers, other employees and to be reward for implementation. Toni encourages heremployees to stay organized by having her employees use tools such as a scheduler, CLMsoftware, to prioritize and to always follow up with clients, employees and herself. Somechallenges Toni has when getting her employees to come together to innovate is schedulingmeeting for everyone in the team to meet. Scheduling, conflict and induvial priorities arechallenges within the business. In addition, the demands of the business and the customers canbe a challenge. Toni uses innovation within the business by listening with an open mind to anidea, she looks are the benefits and impact an idea may bring, if the idea seems promising it istested threw pilots, data is collect, measured and if adjustments are needed they are fixed andbased on positive results it will launch to the entire business. Toni feels it can be hard for