1 33 Human Relations Movement The human relations movement emphasized the

1 33 human relations movement the human relations

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1-33 Human Relations Movement The human relations movement emphasized the importance of the human element in job design Lillian Gilbreth – applications of psychology Elton Mayo – Hawthorne studies on worker motivation, 1930 Abraham Maslow – motivation theory, 1940s; hierarchy of needs, 1954 Frederick Hertzberg – Two Factor Theory, 1959 Douglas McGregor – Theory X and Theory Y, 1960s William Ouchi – Theory Z, 1981 LO 1.8 LO 1.8
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1-34 Decision Models & Management Science F.W. Harris – mathematical model for inventory management, 1915 Dodge, Romig, and Shewart – statistical procedures for sampling and quality control, 1930s Tippett – statistical sampling theory, 1935 Operations Research (OR) Groups – OR applications in warfare George Dantzig – linear programming, 1947 LO 1.8 LO 1.8
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1-35 Influence of Japanese Manufacturers Refined and developed management practices that increased productivity Credited with fueling the “quality revolution” Just-in-Time production LO 1.8 LO 1.8
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1-36 Key Issues for Operations Managers Today Economic conditions Innovating Quality problems Risk management Competing in a global economy LO 1.9 LO 1.9
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1-37 Environmental Concerns Sustainability Using resources in ways that do not harm ecological systems that support human existence Sustainability measures often go beyond traditional environmental and economic measures to include measures that incorporate social criteria in decision making All areas of business will be affected Product and service design Consumer education programs Disaster preparation and response Supply chain waste management Outsourcing decisions LO 1.9 LO 1.9
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1-38 Ethical Issues in Operations Financial statements Worker safety Product safety Quality The environment The community Hiring and firing workers Closing facilities Workers rights Ethical issues arise in many aspects of operations management: LO 1.9 LO 1.9
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1-39 The Need for Supply Chain Management In the past, organizations did little to manage the supply chain beyond their own operations and immediate suppliers which led to numerous problems: Oscillating inventory levels Inventory stockouts Late deliveries Quality problems LO 1.10 LO 1.10
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1-40 Supply Chain Issues 1. The need to improve operations 2. Increasing levels of outsourcing 3. Increasing transportation costs 4. Competitive pressures 5. Increasing globalization 6. Increasing importance of e-business 7. The complexity of supply chains 8. The need to manage inventories LO 1.10 LO 1.10
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