Believes quality fitness for use should satisfy

This preview shows page 9 - 13 out of 16 pages.

Believes quality “fitness for use” – should satisfy customers real needs o So focus on real needs TQM: What it is (pg 62) - Total quality management - Four components of TQM: o Make continuous improvement a priority o Get every employee involved o Listen to and learn from customers o Use accurate standards to id and eliminate problems
Image of page 9

Subscribe to view the full document.

Lesson 8 Peter Senge (pg 63) - Learning organizations are where people expand the results they desire, new ways of thinking occur, where collective aspiration is set free, and people learn to learn together The Learning Organization: Handling Knowledge & Modifying Behavior - Learning organization: organization that actively creates, acquires, and transfers knowledge within itself and adapts to reflect new knowledge o Creates and acquires new knowledge o Transferring knowledge o Modifying behavior How to Build a Learning Organization: Three Roles Managers Play (pg 64) - You can build a commitment to learning - You can work to generate ideas with impact - You can work to generalize ideas with impact
Image of page 10
Chapter 5 Lesson 1 Planning, Strategy, and Strategic Management (pg 136) Planning: Coping with Uncertainty - Planning: setting goals and deciding how to achieve them - Planning: dealing w uncertainty by formulating future courses of action to get specific results - Business plan: document that outlines goals, strategy, and how to measure results - Business model: outlines the need the firm will fill, the operations, its components/function, & future revenues/expenses Strategy: Large Scale Action Plan (pg 137) - Strategy: large-scale action plan that sets direction for an organization Strategic Management: Involving All Managers in Strategy (pg 137) - Strategic management: a process that involves all managers in the formulation and implementation of strategies and goals Why Planning & Strategic Management are Important (pg 137) - Providing direction and momentum - Encouraging new ideas - Developing a Sustainable Competitive Advantage Lesson 2 The Mission Statement—“What is our reason for being?” (pg 140) - Mission: purpose or reason - Mission statement: expresses purpose of organization The Vision Statement—“What do we want to become?” (pg 141) - Vision: long-term goal of what they want to become - Vision statement: expresses what the company wants to become Three types of planning for three levels of management (pg 142) - Strategic planning: by top management; what organizations long term goals should be for 1-5 years with the resources they expect to have - Tactical planning: middle management; what contributions their department can make in the next 6-24 months - Operational planning: first-line management; how to do tasks with available resources in the next 1-52 weeks Lesson 3 Three types of goals (pg 144) - Goal = Objective - Mean-ends chain: accomplishment of low level goods leads to the accomplishment of light level goals or ends o Strategic goals: top management; goals for whole organization
Image of page 11

Subscribe to view the full document.

o Tactical goals: middle management; actions needed to achieve goals o Operational goals: first line managers; short term matters associated
Image of page 12
Image of page 13

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern