Awareness, rejecting, decoding, remembering, and reacting
Selecting, attending, understanding, remembering, and responding
21 of 50
During a heated argument, Jill explained, "From my perspective, I feel hurt when my
car's gas tank is left on empty after it has been borrowed." Jill is using
22 of 50
The first step in DECIDE is
23 of 50
What type of listening would be used if Jim was trying to determine his employees'
opinions on new health-care coverage?
Listening for enjoyment
Listening for information
24 of 50
The process of making sense out of the world and sharing that sense with others by
creating meaning through verbal and nonverbal messages is