A BPM analyst needs to assess the process for claim submission of automobile incidents of an insurance company. One of the general goals for the company is to improve customer service. Which of the following should a BPM analyst define as a Critical Success Factor (CSF) aligned to this goal? A. Increase phone satisfaction survey scores. B. Increase customer base by gaining new customers. C. Train insurance adjustors on interpreting a police report. D. Train phone representatives on Business Process Management System (BPMS) software. Answer: A QUESTION: 43 After the Prioritization Matrix is complete, a BPM analyst is assisting further to expand the matrix and to do an Impact and Effort analysis. Based on the Exhibit, which solution should the BPM analyst identify? 32
A. One must focus on one quadrant which is high Impact and low Effort. B. One must focus on projects with high value without considering which quadrant it is in. C. Depending on the corporate strategy, one must focus on the black and blue projects. D. Depending on the corporate strategy, one can focus on one quadrant or a combination of them.
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- Fall '20