Email voice mail web inquiry systems data warehouse

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Email, voice mail, Web. Inquiry systems. Data warehouse, data mart. Networks. Lan, wan, Internet, intranet, extranet. Storage. Databases, files, ... Meta data, dictionaries, Groupware. Collaboration tools. Conferencing tools. Analysis. Data mining. OLAP. Visualization. extract combine transform derive analyze present
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Portals Provide a window into information, systems and processes of an organization Portals are essential to support KM Enterprise portals Personal portals A portal provides a uniform access to Documents (unstructured data) Databases (structured data) Applications Based on a knowledge map, repositories and indexes Build-in filtering mechanisme To be combined with Push Technology
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The Knowledge Framework in Practice The components of a technologic knowledge architecture Knowledge repositories and libraries Knowledge carthography Communities of knowledge workers
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The Knowledge Flow Knowledge- repositories and Libraries Knowledge Carthography Communities of knowledge- workers The Knowledge Flow Source:Borghoff 1998 Organizing available Explicit knowledge e.g. case based reasoning Also tacit knowledge of specific experts Meta-knowledge. Map of knowledge domains Technological applications for exchanging tacit knowledge Technology that supports conversion from tacit to explicit knowledge and the other way around
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Explicit Knowledge in Document Format Documents is a traditional method for the codification of knowledge Better usage of already available documents On-line document databases Lessons-learned archives Best practices databases Document knowledge bases for knowledge domains without unique answers Development of a knowledge repository
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Setup of a Knowledge Repository What documents are we going to store, and why? Manuals to support maintenance Client documentation for marketing Avoid overload Selection based on predefined criteria Alternatives Special task to select documents Everybody can add documents
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Organizing Documents Values in an index or meta-knowledge Attributes of a knowledge document Activities Keywords Type of document Product or service Authority (owner, usability, quality, ) of the knowledge Time and validity period
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The Knowledge Flow Support the knowledge flow is the basic goal of knowledge management. It is the central component in the framework, and the the link between the three other components. It stimulates the interaction between: The tacit knowledge generated and exchanged between the community of the knowledge workers; The explicit knowledge in the knowledge repositories; The explicit meta-knowledge used as the corporate knowledge map. The basis for the technological structure. are the itelligent agents.
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Intelligent Agents Intelligent agents: perform tasks on behalf of something else like e.g. a person, a system or a business proces;.
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