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Sit50416 sitxccs008 develop and manage customer

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SIT50416 | SITXCCS008 Develop and Manage Customer Service PracPces Student Assessment Guide | Version 1.1Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926DApproved by: CEO | Next Review: January 2023Page: 61 of 63Customer service policy – Business area threeArea of focus: PresentaMon and grooming standardsPurpose:To give a good impression to customer and it is also the presentaPon of the organizaPon.Standards:Maintaining hygiene standards, Fulfill dress standard, hair and facial standard, jewelry standards,personal hygiene standard, smoking standard.Procedure:Wear clean can neat clothesHave clean and neat hairLimit the jewelry that staff wearHave short clean finger nails.Keep any open cuts or wounds covered while at work, by using a water proof cover over a ban aid orbandageWash your have regular
SIT50416 | SITXCCS008 Develop and Manage Customer Service PracPces Student Assessment Guide | Version 1.1Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926DApproved by: CEO | Next Review: January 2023Page: 62 of 63Appendix 3Monitoring customerservice checklistCopyright:InstrucPons in this tool have been developed by NTA and Altec College for sole purpose of use by Pass Global Pty Ltd t/a ALTECCollege. Any part of these assessment instrucPons cannot be reproduced in full or part for without approval of Altec College and NTA which holdsauthorship right.SIT50416 | SITXCCS008 Develop and Manage Customer Service PracPces Student Assessment Guide | Version 1.1Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926DApproved by: CEO | Next Review: January 2023Monitoring/feedback:Checklist of personal hygiene and get online customer feedbackCustomer service checklistYesNoStaff wear a clean and ironed clothesStaff’s hair clean and neatStaff have small number of jewelryHave short and clean finger nailsCover cuts or would with the bandageStaff regular wash their handsFeedback
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Pass Global Pty Ltd, ALTEC College

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