Personnel Forms 2 5 Ahead of time designate one person as the crisis manager to

Personnel forms 2 5 ahead of time designate one

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Personnel (Forms 2-5) Ahead of time, designate one person as the crisis manager, to be in charge in an emergency situation and make decisions. Consider having backup crisis managers (at least 3 deep) in case the first designee is unavailable in an emergency. These people must be familiar with the organization and very familiar with the plan. You may want to adopt the Incident Command System. The state of Minnesota has adopted ICS (Incident Command System) as a framework of NIMS (National Incident 3
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Management System) for emergency situations. This essentially involves a larger chain of command with the Incident Commander (the person in charge), delegating to people in charge of the specific areas of operations (the person who does the work), planning (the person who gathers information and keeps everyone in the know), logistics (the person who gathers the resources) and finance (the person who tracks all activities and costs). Your crisis manager may be considered the incident commander. For more information on NIMS and the Incident Command System, please refer to . Because it may be necessary to call staff, volunteers and board members during non-business hours, information on these individuals must be readily available and updated, with private information kept confidential. In addition to basic contact information, you may want to know their ability to work additional hours if needed and what they are trained and licensed to do, e.g. are there retired nurses on the board? In organizations with a larger number of employees and volunteers, it may be helpful and more efficient to have a calling tree to divide up the calling responsibilities. Communication (Forms 6-7) There may be an instance where you will not be able to get to your building or get into it. Keep directions on hand for how to access both voicemail and email remotely. If phones aren’t working, you may want to have a plan in place to inform staff to tune to a specific radio or television station, or to meet at a specific location. Consider the loss of service for land line and/or cellular phones. Services and Functions (Forms 8-11) In an emergency situation, review all the services your organization regularly provides and determine the following: 1. If providing more than one service, which critical services must be maintained and which less critical services that can be suspended temporarily. Example: educational classes 4
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may be suspended but the meal program needs to stay functioning. 2. Your ability to provide additional services to your clients. Example: in addition to providing meals, would you be able to provide transportation? If not, to whom would you refer clients if they need this service because of an emergency?
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