The business known as managed print services is all

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The business, known as managed-print services, is "all about controlling the fleet" of document-producing machines, says Ed Crowley, president of Photizo Group in Lexington, Ky., which tracks the print-consulting market. He estimates revenue from managed-print services will jump 36% this year to $15.7 billion. It is a market that is currently dominated by Xerox, with H-P a strong No. 2, according to the latest figures available from research firm Gartner Inc. Lexmark Corp. and several Japanese firms, including Ricoh Co. and Sharp Electronics Corp., have stepped up their own services offerings recently. Mr. Cronin says Xerox doesn't force customers to switch to Xerox hardware, noting more than half of the 1.5 million devices the company currently manages are from other vendors. But he says consolidating on a single brand helps cut costs. "Total spending goes down, but my proportion goes up," Mr. Cronin says. Last year, services, including maintenance as well as managed print, contributed $3.5 billion of Xerox's $17.6 billion in revenue. The services push comes as office copiers, fax machines and printers have merged into multifunction devices that are linked to corporate computer networks. Although these devices often cost $10,000 to $20,000, vendors install them when they manage a company's printing because compared with desktop devices, they are more efficient, break down less and can use cheaper supplies.
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  • Fall '08
  • Staff
  • All rights reserved, Dow Jones & Company, Photocopier, Multifunction printer, Dow Chemical Company, Xerox Corp.

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