Analysts need patience data lovers in the same way

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Management of Information Security
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Chapter 7 / Exercise 3
Management of Information Security
Mattord/Whitman
Expert Verified
to scrap or redo their analyses. Analysts need patience.Data loversIn the same way that many computer programmers just love tocode and the domain is almost irrelevant, some people just lovedata as a resource, a way to make sense of their world and makean impact. They just love to dig in. Hire those people.Life-learnersThis isn’t specific to analysts, but those who love to learn, theones who are always reading the latest articles and textbooksand taking classes to develop their knowledge and skills, will dowell.Pragmatic and business-savvyYou have to focus on the right questions. It can be all to easy toget sucked down a rabbit hole and spend too much time digginginto a sub-1% edge case that has no real impact to the business.Like good editors, they have to keep the bigger picture in mindand know when to kill a story and move onto something elsethat is a better use of time.I asked Daniel Tunkelang, head of search quality at LinkedIn, whathe seeks when hiring analysts:I look for three things in data analysts/scientists. First, they need tobe smart, creative problem solvers who not only have analyticalskills but also know how and when to apply them. Second, theyhave to be implementers and show that they have both the abilityand passion to build solutions using the appropriate tools. Third,they have to have enough product sense, whether it comes frominstinct or experience, to navigate in the problem space they’ll beworking in and ask the right questions.70 | Chapter 4: The Analyst Organization
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Management of Information Security
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Chapter 7 / Exercise 3
Management of Information Security
Mattord/Whitman
Expert Verified
Ken Rudin, head of analytics at Facebook, says:You can use science and technology and statistics to figure out whatthe answers are but it is still an art to figure out what the right ques‐tions are...It is no longer sufficient to hire people who have a Ph.D.in statistics. You also need to make sure that the people that youhave have “business savvy.” Business savvy, I believe is becomingone of the most critical assets, one of the most critical skills, for anyanalyst to have.How do you figure out if a potential analyst that you are looking athas business savvy? When you interview them, don’t focus just onhow do we calculate this metric. Give them a case study, a businesscase study from your own business, and ask them, “in this scenario,what are the metrics you think would be important to look at?”That’s how you can get at that.Just One More ToolIn terms of practical skills, it goes without saying that the majorityof analysts around the world use Microsoft’s Word, Excel, andPowerPoint as their major workhorses. They are very powerfultools. It is surprising, however, how a few additional tools can makea big difference in terms of productivity.This section is meant as a challenge to two pri‐mary audiences. If you are an analyst, challengeyourself to learnjust one more tool or utilityinthe next month or quarter. If you are a managerof analysts, get them to challenge themselves inthis manner. Check in and find out how muchof an impact that has had. You will be surprised.

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