According to data from 2019, the estimated population of Kitsap County is just a couple hundredpeople shy of 270,000. Among this population is an amalgamation of ethnicities including: Caucasian (76.7%), Hispanic (7.8%), Asian (5.6%), African-American (2.5%), Native American (1%), Pacific Islander (0.8%), and mixed race (5.6%) (United States Census Bureau, 2019). The hospital offers a wide variety of both inpatient and outpatient services ranging from cancer, cardiac, wound, and intensive care to emergency care, surgeries, and even hyperbaric care. Harrison is committed to providing high-quality care to the community, regardless of the patient’s ability to pay. Whether patients are uninsured or underinsured, they are offered financial aid assistance applications with medically-necessary care and the patient’s age, sex, race, religion, ethnicity, immigration status, or disability is not part of the consideration process. Because of the diverse ethnic population of the area, the hospital also offers free interpreter services in over 200 languages via video and telephone, as well as in-person.
Organizational Leadership 4Strengths and Weaknesses of the OrganizationDomainStrengthWeaknessLeadership/OperationsAccountability is a key value and patient safety and satisfaction is discussed at each leadership meeting. Family-centered care needs toexplicitly be included in operations. Mission, Vision, ValuesMission, Vision, Values, and Patient’s Bill of Rights reflectpatient-centered care. They should also reflect family-centered care. AdvisorsNo strengths identified. Patient/family are not part of advisory councils and do not participate in quality and safety rounds. In addition, patient/family do not serve onhospital committees. Quality ImprovementPatient/family are involved in walking rounds (when present). Patient/family neither participate in quality improvement meetings and task forces nor provide input towards quality aims/goals. PersonnelJob descriptions support patient/family engagement. Staff/physicians are prepared for and supported in patient/family-centered care.Patient/family are not included in interviews and do not have a presence at new employee orientation. Environment & DesignThe environment supports collaboration with patient/family through consultation/meeting rooms.Patient/family do not participate in clinical design projects. Information/EducationHospital web portals are available to patient/family to provide resources; email capability is available for communication with the clinical team; and family are involved with education so they can serve as the patient’s educator. Patient/family do not have access to resource rooms.
Organizational Leadership 5Diversity & DisparitiesPatient/family diversity is carefully measured; provided timely access to complimentary interpreter services; nurse navigators are assigned for special patient populations; and educational materials are readily availableat appropriate literacy levels and in a variety of languages.
- Spring '16