cheat, will be subject to penalties as detailed in the Student Handbook. • Students who have any questions regarding whether or not specific circumstances involve a breach of academic honesty are expected to discuss them with the faculty member prior to submitting the assignment in question. 10 QUAL50172 mod1-wk1-2016
Lean Six Sigma Discrimination and Harassment Sheridan is committed to provide a learning environment that respects the dignity, self esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination are available in the Student Handbook Let’s make our learning environments inviting, inclusive and respectful. 11 QUAL50172 mod1-wk1-2016
Lean Six Sigma Today's Agenda • Welcome, Introductions • Define the Learning Process and Classroom Rules • Course Overview and Expectations • Introduction to Lean Manufacturing • Review and Set-up for Next Module 12 QUAL50172 mod1-wk1-2016
Lean Six Sigma 13 Foundations for Wisdom and good decision making start with finding the right problems Numbers, words, quantities, values stored sitting in piles or queues waiting for future use Charts, summaries, spread sheets, etc. that organize the data Presentations, plans and tools that explain and communicate the information Processes, organizations, and teams using the information to improve, manage, build systems and develop cultures Push the data “up” to gain wisdom Always loop back to check the data Wisdom Knowledge Data Information Where are you looking from? THE WISDOM TOWER: Developing and Applying your Knowledge to become Wiser Understanding QUAL50172 mod1-wk1-2016
Lean Six Sigma • To help explain the Toyota Production System to employees and suppliers, the “House of Toyota” graphic was created by Taiichi Ohno and Eiji Toyoda. In then 1960’s • They chose the house shape because it was a familiar one – and also conveyed stability. • The roof contains the primary goals of TPS: superior quality, cost and delivery through waste elimination The “House of Toyota” The Toyota Production System (TPS) QUAL50172 mod1-wk1-2016 14
Lean Six Sigma Plan Do Study/Check Act (PDSA) “Thinking” and Problem Solving Model PDSA Cycle: Plan, Do, Study, Act Plan a step Take a step Study the outcome What worked? What didn’t work? What did we learn? Act on the difference between what you expected & what you got Keep learning Also known as the “Shewhart Cycle” This Way: P lan D o R e-Act C heck Not this Way: Dr Edwards Demming: Lack of knowledge… that is the problem There is no substitute for knowledge S tudy A nalyze S tudy A nalyze QUAL50172 mod1-wk1-2016 15
Lean Six Sigma Dr. Deming’s 14 Points 1) Create a constancy of purpose toward the improvement of product and service. Consistently aim the design of your products. Innovation, money spent on research and education, and maintenance of equipment will pay off in the long run 2) Adopt a new philosophy of rejecting defective products, poor workmanship, and inattentive service. Defective items are a terrible drain on a company; the total cost to produce a good one, and defective items do not generate revenues.
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