The process of speaking necessarily requires

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speaking and listening. The process of speaking necessarily requires repetition and reinforcement of what you already know; it remains a process that barely adds to the existing knowledge of the speaker. On the other hand, the process of listening results in the acquisition of new knowledge. The more you listen, the more knowledge you gain. Steven R. Covey rightly points out that “most people do not listen with the intent to understand; they listen with the intent to reply.” This is what ails modern communication between individuals, communities as well as countries ( Walker, Cardon & Aritz 2018) . People tend to harbor the false belief that they know everything about everything, that whatever they speak is the ultimate truth, and that listening and acknowledging others’ point of view will hurt their ego. By adopting such an attitude, such people shut the doors to potential knowledge that might flow from others and lose out on opportunities to grow.
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COMMUNICATION SKILLS 4 However, with the introduction of communication technology, the aspect changed. Technology facilitates communication; it does not communicate on personal behalf; somebody has to use technology to communicate since technology will not communicate on its own ( Wang et al. 2018) . Through the use of social sites such as Facebook, instagram, and twitter, communication is enhanced within the group. In conclusion, in the light of fierce competition that characterizes the world of today, the dialogue has given way to intense arguments; the conversation has given way to debates. People no longer indulge in the art of listening to gain something but are always on the lookout for
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  • Fall '19
  • hanks, Journal of Intercultural Communication Research

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