student version - Ch6 - part 1

Pay particular attention to the following how do they

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Pay particular attention to the following: How do they use the Deming Cycle? What do they do to keep quality high? 25
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W. Edwards Deming William Edwards Deming (October 14, 1900 December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. (wikipedia) 26
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27 Deming’s 14 Points 1) Create and publish the aims and purposes of the organization. 2) Learn the new philosophy. 3) Understand the purpose of inspection. 4) Stop awarding business based on price alone. 5) Improve constantly and forever the system. 6) Institute training.
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28 Deming’s Fourteen Points (cont.): 7) Teach and institute leadership. 8) Drive out fear, create trust and create a climate of innovation. 9) Optimize the efforts of teams, groups and staff areas. 10) Eliminate exhortations for the work force. 11a) Eliminate numerical quotas for the work force. 11b) Eliminate management by objectives.
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29 Deming’s Fourteen Points (cont.): 12) Remove barriers that rob people of pride of workmanship. 13) Encourage education and improvement. 14) Take action to accomplish the transformation.
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30 Deming’s 7 Deadly Diseases Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance, merit rating, or annual review of performance Mobility of management
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31 Deming’s 7 Deadly Diseases cont… Running a company on visible figures alone Excessive medical costs for employee health care that increase the final costs of goods and services Excessive costs of warranty fueled by lawyers who work on the basis of contingency fees
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32 Malcolm Baldridge National Quality Award Created in 1987. Five categories: Manufacturing Service Small business Health Care Education Seven award categories: Leadership, Strategic Planning, Customer focus, Information and Analysis, Human Resource focus, Process Management and Business results.
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C ause and Effect Diagram - Example 33 Personnel Equipment Procedures Cold Pizza Delivery Materials Driver Lost Driver too slow Driver unavailable New / untrained driver Driver absent Driver late Oven too cool Baking time too short Setting wrong Door open Timer off Interrupted Delivery time too long Distances too far Too many pizzas Poor route selection Pizza stored too long after baking Made too early Forgotten Picked up too late
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  • Spring '10
  • panwalker
  • Management, Control Chart, W. Edwards Deming, W. Edward Deming

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