2 Briefly explain the differences between policies procedures and protocols

2 briefly explain the differences between policies

This preview shows page 5 - 8 out of 9 pages.

2Briefly explain the differences between policies, procedures and protocols (30–50 words). Activity 6 1Provide five examples of what trust is.
Image of page 5
2Look at the list of behaviours. Identify four behaviours that you would use to generate a trusting relationship. Indicate your choices by placing a crossin the corresponding boxes. Trusting relationship building behavior Yes No Giving eye contact. X Standing with arms folded. X Drumming fingers on the table. X Nodding when you understand what has been said. X Giving advice to the other person. X Looking at your feet. X Reflecting back what the other person is saying. X Yawning. X Occasionally saying ‘mmm’, ‘OK’, ‘I understand’. X Talking to the person in a democratic non-judgemental fashion. X Telling the other person about a similar experience that you once had. X Facing the person and leaning forward. X Activity 7 1How can support be provided according to a person’s preferences and individualised plan? (100 words)
Image of page 6
Image of page 7
Image of page 8

You've reached the end of your free preview.

Want to read all 9 pages?

  • One '14

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture