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2Briefly explain the differences between policies, procedures and protocols (30–50 words).Activity 61Provide five examples of what trust is.
2Look at the list of behaviours. Identify four behaviours that you would use to generate a trusting relationship. Indicate your choices by placing a crossin the corresponding boxes.Trusting relationship building behaviorYesNoGiving eye contact.XStanding with arms folded.XDrumming fingers on the table.XNodding when you understand what has been said.XGiving advice to the other person.XLooking at your feet.XReflecting back what the other person is saying.XYawning.XOccasionally saying ‘mmm’, ‘OK’, ‘I understand’.XTalking to the person in a democratic non-judgemental fashion.XTelling the other person about a similar experience that you once had.XFacing the person and leaning forward.XActivity 71How can support be provided according to a person’s preferences and individualised plan? (100 words)