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Deep j 2017factor affecting customer behavior factors

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Deep, J. 2017.Factor affecting customer behavior. Factors affecting-consumer-behavior-with-diagram/48599.Accessed6May2017.Available:Edvardsson, B., Gustavsson, A., Johnson, M.D., Sandén, B., 2000. New Service Developmentand Innovation in the New Economy.Studentlittérateur, Lund, Sweden.Ehsani, Z and Ehsani, M. H., 2015.Effect of Quality and Price on Customer Satisfaction andCommitmentinIranAutoIndustry.InternationalJournalofServiceSciences,Management and Engineering.No.1.Vol 5.pp.52-56Fassnacht, M., &Koese, I. (2006). Quality of electronic services: Conceptualizing and testing ahierarchicalmodel.JournalofServiceResearch,9(1),1937.doi:10.1177/1094670506289531Fen, Y. S. &Meillian, K. (2005). Service quality and customer satisfaction: Antecedents ofCustomer re-patronage, SunwayAcademicJournal.Vol. 4, p.60-73.Fisk, R. (2002), Presentation to the 1st International Symposium on Service Engineering andManagement, Stuttgart, November.(Ganesh & Haslinda 2014): Evolution and Conceptual Development of Service Quality inServiceMarketing and Customer Satisfaction, International Review of Management and BusinessResearch Vol. 3 Issue.2George, R. 2004. Marketing South African tourism, 2nd ed. Cape Town: Oxford.Ghaith Almomani (2018): Measuring Service Quality and Customers Satisfaction in the UKMobile Telecommunications Market Using the SERVQUAL InstrumentGiese, J. L., and Cote, J. A. (2002).Defining Consumer Satisfaction, Academy of MarketingScience, Vol. 2000, No. 1, PP.1-24Gilbert and C. Veloutsou, 2006, "A Cross-Industry Comparison of Customer Satisfaction,"Journal of Service Marketing, vol. 20, no. 5, pp. 298-308.
xivGoldenstein S.M, Johnstone, R. Duffy, J.Rao, J., 2002: the service concpt: thye missing link inservice design research? Journal of operational management 20(2) 121-134.Gow, A. H., 2014. An Investigation of Service Quality in the Healthcare Sector. A Study of anIndependentPrivate Physiotherapy Practice. Edinburgh: Edinburgh Napier University.Grönroos, C. (2008) Service Management ochmarknadsföring Liber Sverige.Gustafsson, A. (2005). The effect of customer satisfaction, relationship commitment dimensionand triggers on customer retention. American marketing association.pp.1547-7185(electronic).Gustavsson, A., Johnson, M.D., Sandén, B., 2000. New Service Developmentand Innovation inthe New Economy. Student littérateur, Lund, Sweden.Hapsari, A.M., Heroine Kumadji And YusriAbd. 2015. The Influence Of Service Excellence ToCustomer Satisfaction And Its Impact On Customer Loyalty(Survey On Customer PizzaHut Malang Town Square).Journal Of Business Administration (Jab), Vol. 1 No. January2nd, 2015, pp.1-8.Habtie.H. D. (2015). The impact of service performance dimensions modified by postal serviceenterprise on the customers in Addis Ababa, Ethiopia. Pacific business reviewinternational. 7(9).pp.1-20.Hanif, M. Hafeez, S. and Riaz,A. (2010). Factors affecting customer satisfaction. Internationalresearch journal of finance and economics.

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