Identify at least THREE products or service packages that are offered by your

Identify at least three products or service packages

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Identify at least THREE products or service packages that are offered by your company. Flight ticket Hotel voucher Zoo ticket For each product that you have identified, identify the product specifications. For example, Laptop A has: 2 USB ports 1TB storage 15” screen 2-year warrantee Windows 10, etc. Flight ticket – a return flight ticket from Sydney to Bangkok Hotel voucher – Voucher discount Thailand hotel reservation. Zoo ticket – A valid entrance ticket to the Taronga Zoo For each service package that you have identified, identify all its components. For example, PARTY PACKAGE A includes: Hot dinner for 15 guests 1 birthday cake which serves 15 15 helium balloons 2 members of staff for four hours Choice of blue room or red room Choice of entertainment option A, B or C for 1 hour Optional bouncy castle hire. Flight ticket – a return ticket from Sydney to Bangkok for 4 people. Travel in the same flight and non-refundable. Hotel voucher – 3 nights for standard room in Siam hotel including breakfast buffet. Zoo ticket – an one day pass for family including 2 adult and 2 kids (under 12) Why do you need to know product specifications or service package details in order to advise customers? Increasing your knowledge of your products and services can increase sales. Product knowledge is an essential sales skill. Understanding your products' features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them. 14 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Activity 1B checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature 15 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Activity 1C Estimated Time 15 Minutes Objective
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