67%(3)2 out of 3 people found this document helpful
This preview shows page 15 - 18 out of 131 pages.
Identify at least THREE products or service packages that are offered by your company.Flight ticketHotel voucherZoo ticketFor each product that you have identified, identify the product specifications.For example, Laptop A has:2 USB ports1TB storage15” screen2-year warranteeWindows 10, etc.Flight ticket – a return flight ticket from Sydney to BangkokHotel voucher – Voucher discount Thailand hotel reservation.Zoo ticket – A valid entrance ticket to the Taronga Zoo For each service package that you have identified, identify all its components.For example, PARTY PACKAGE A includes:Hot dinner for 15 guests1 birthday cake which serves 1515 helium balloons2 members of staff for four hoursChoice of blue room or red roomChoice of entertainment option A, B or C for 1 hourOptional bouncy castle hire.Flight ticket – a return ticket from Sydney to Bangkok for 4 people. Travel in the same flight and non-refundable. Hotel voucher – 3 nights for standard room in Siam hotel including breakfast buffet.Zoo ticket – an one day pass for family including 2 adult and 2 kids (under 12) Why do you need to know product specifications or service package details in order to advise customers?Increasing your knowledge of your products and services can increase sales. Product knowledge is an essential sales skill. Understanding your products' features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.14HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 1B checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signature15HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107