Identify at least THREE products or service packages that are offered by your
company.
Flight ticket
Hotel voucher
Zoo ticket
For each product that you have identified, identify the product specifications.
For example, Laptop A has:
2 USB ports
1TB storage
15” screen
2-year warrantee
Windows 10, etc.
Flight ticket – a return flight ticket from Sydney to Bangkok
Hotel voucher – Voucher discount Thailand hotel reservation.
Zoo ticket – A valid entrance ticket to the Taronga Zoo
For each service package that you have identified, identify all its components.
For example, PARTY PACKAGE A includes:
Hot dinner for 15 guests
1 birthday cake which serves 15
15 helium balloons
2 members of staff for four hours
Choice of blue room or red room
Choice of entertainment option A, B or C for 1 hour
Optional bouncy castle hire.
Flight ticket – a return ticket from Sydney to Bangkok for 4 people. Travel
in the same flight and non-refundable.
Hotel voucher – 3 nights for standard room in Siam hotel including
breakfast buffet.
Zoo ticket – an one day pass for family including 2 adult and 2 kids (under
12)
Why do you need to know product specifications or service package details in
order to advise customers?
Increasing your knowledge of your products and services can increase sales.
Product knowledge is an essential sales skill. Understanding your products'
features allows you to present their benefits accurately and persuasively.
Customers respond to enthusiastic sales staff who are passionate about their
products and eager to share the benefits with them.
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HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 1B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes
No
(Please circle)
Has sufficient evidence and information been provided by the learner for the
activity?
Yes
No
(Please circle)
Comments
Provide your comments here:
The learner’s
performance was:
Not yet satisfactory
Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
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HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 1C
Estimated Time
15 Minutes
Objective
