48) According to the model of employee turnover in the text, what two factors are directly related to turnover?a. Job satisfaction and organizational commitmentb. Job satisfaction and turnover intentionsc. Turnover intentions and organizational commitmentd. Turnover intentions and comparison of alternativese. Job satisfaction and comparison of alternativesAnswer: d
Diff: 2Type: MCPage Reference: 138Skill: RecallObjective: 4.4 Explain the relationship between job satisfaction and absenteeism, turnover, performance, organizational citizenship behaviour, and customer satisfaction.49) What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?