Assisting others in knowing what to expect from service providers Improve staff satisfactioin, engagement and self-confidence with the service delivery Help meet reporting and accountability requirements Assist with monitoring assessment and evaluation process 2. What are the benefits of a well organised documentation system? The benefits of a well organized documentation system are: Can be easily accessed and read by everyone Ensures that documents are received correctly, sent to the right person, all required documents are gathered, documents are in the appropriate format and include all required information, and lastly it is being handled correctly.
Develop and implement service programs - CHCCCS007_AS Activity 4A Objective: To provide you with an opportunity to assess capacity of programs to meet objectives Activity: Complete the following individually or in a group (as applicable to the specific activity and the assessment environment ). 1. What are the benefits of program assessment?\ The benefits of program assessments includes: Clarifying plans and priorities Improving communication among people and the community Seeing how well the program is performing Being able to potentially make improvements Gathering the feedback which can be used improve and be accountable for work effectiveness 2. What should you consider during an assessment? During an assessment , you should consider the following question to yourself: What am I assessing? How will I judge the assessment?What criteria am I using? What are the objectives? How would I evaluate if the work has been successful or not? What evidence will indicate a good performance? What information has the evaluation provided and how can I use it? How do I gather feedback? Are there new policies or framework to consider? Guidelines on assessment that may help are Stakeholders engagement, Outline the program work, Decision on what it is to be evaluated and why, gathering of credible evidences , justifying conclusions, ensuring use and share lessons learned Activity 4B Objective: To provide you with an opportunity to seek and evaluate feedback from those using the service and other stakeholders Activity:
Develop and implement service programs - CHCCCS007_AS Complete the following individually or in a group (as applicable to the specific activity and the assessment environment ). 1. What should you consider before you seek and evaluate feedback? Before seeking and evaluating feedback, it must be clearly defined why we are doing so. We must consider first; What part of the program do you want to improve? What will you do with the information you receive? Which is the best method of collection?
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- Fall '19
- ms j