Notes chap 1 def only.docx

Channel barriers inappropriate choices of channel

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: conflicting perceptions of a signal or message that may result in miscommunication. Channel barriers : inappropriate choices of channel that impede communication environmental interference : interference that results from preconception and differing frames of reference Dyadic the form of communication that involves a group of two non-verbal communication : communication that does not use words but takes place through gestures, eye contact and facial expressions. Non-verbal behaviours : Communication that takes place through gestures, facial expressions, Eye contact and posture Proxemics : The study of the use and perception of space. Chronemics : the study of time in non-verbal communication. Paralanguage (vocalics ): non-verbal qualities of communication body language (kinesics ): non-verbal communication conveyed by gestures, eye contact, posture, and facial expressions. Internal communication : communication through the channels of an organization. External communication : communication with audiences who are part of an external environment. Cognitive dissonance : the tendency to reject messages based on personal value systems. Active listening: listening that demands close attention to a message
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