Are you aware that the learner will see a copy of this form Yes No Are you

Are you aware that the learner will see a copy of

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Are you aware that the learner will see a copy of this form? Yes No Are you willing to be contacted should further verification of this Yes No statement be required? Part 2 – Main questions for the third party Please indicate the type of evidence the learner has provided you with for each criteria: Direct – such as an observation of workplace performance by an assessor Indirect – such as a portfolio of evidence Supplementary – such as supervisor reports. Please indicate if your observations were real-time (in the workplace) or simulated (demonstrations in a simulated environment). Please provide your response, based on your observation (direct/indirect/supplementary) in the area marked below – attach an additional sheet(s) if required.In responding, please make sure to specify the manner of observation and address the following, to the extent appropriate: What did the learner do? When did s/he do it? When or over what period of time did s/he do it? How did s/he do it? What was the outcome? Remember, as a third party, your information should be purely factual and not represent your opinion on the learner’s competency. Third party observation Tasks Third party response based on observation(direct/indirect/supplementary – please indicate )
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Establish your business relationships in line with organisational requirements and protocols. This includes: Correct use of interpersonal skills Following organisational communication and relationship protocols and procedures Equitable and ethical standards Use of appropriate business etiquette. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: Use effective communication skills and techniques to build business relationships. This includes: Appropriate body language Confident and clear communications Being inclusive to all diverse groups Making appropriate contact with your business contacts Making regular contact with your Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: Proactively identify and take up opportunities to maintain regular contact with customers and suppliers. Type of observation/evidence: What did the learner do?
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This may include: Sending promotions, offers and organisational information Asking for customer feedback Customer loyalty schemes Attending industry functions Using social media. When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: In a workplace negotiation, use negotiation techniques in line with professional and organisational protocols to maximise benefits of the relationship for all parties.
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