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Are you aware that the learner will see a copy of this form?Yes NoAre you willing to be contacted should further verification of thisYes Nostatement be required?Part 2 – Main questions for the third party•Please indicate the type of evidence the learner has provided you with for each criteria:•Direct – such as an observation of workplace performance by an assessor•Indirect – such as a portfolio of evidence•Supplementary– such as supervisor reports.Please indicate if your observations were real-time (in the workplace) or simulated (demonstrations in a simulated environment).Please provide your response, based on your observation (direct/indirect/supplementary) in the area marked below – attach an additional sheet(s) if required.In responding, please make sure tospecify the manner of observation and address the following, to the extent appropriate:•What did the learner do?•When did s/he do it?•When or over what period of time did s/he do it?•How did s/he do it?•What was the outcome?Remember, as a third party, your information should be purely factual and not represent your opinion on the learner’s competency.Third party observationTasks Third party response based on observation(direct/indirect/supplementary – please indicate)
•Establish your business relationships in line with organisational requirements and protocols.This includes:•Correct use of interpersonal skills•Following organisational communication and relationship protocols and procedures•Equitable and ethical standards•Use of appropriate business etiquette.Type of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:•Use effective communication skills and techniques to build business relationships.This includes:•Appropriate body language•Confident and clear communications•Being inclusive to all diverse groups•Making appropriate contact with your business contacts•Making regular contact with your Type of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:•Proactively identify and take up opportunities to maintain regular contact with customers and suppliers.Type of observation/evidence:What did the learner do?
This may include:•Sending promotions, offers and organisational information•Asking for customer feedback•Customer loyalty schemes•Attending industry functions•Using social media.When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:•In a workplace negotiation, use negotiation techniques in line with professional and organisational protocols to maximise benefits of the relationship for all parties.