Decision point company practices and procedures the

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Decision Point: Company Practices and Procedures The CEO says: “If we go ahead with setting up a virtual team, it could mean making changes in the way we run our business. Will we need to modify any of our current practices or procedures to accommodate virtual teams?” Curtis may have to adjust meeting times to accommodate different time zones. CEO Approves The CEO says: “OK, you’ve won me over. Go ahead and assemble a virtual team. Just watch out for any issues that may arise.”
Decision Point: Coordinating Team Resources As you start to assemble a virtual team of support people, you discover that not everyone has access to the same tools to do their job, and not everyone uses them in the same way. Some team members have smartphones and some don’t. Some use standard industry software, while others use freeware equivalents. How will you resolve this? Provide all team members with the same hardware and software, at Curtis’ expense. Virtual Team Assembles Your virtual team has been assembled and is ready to work. The CEO expects you to watch out for any issues that may arise. Decision Point: Resolving Conflict There is conflict and distrust in the team. Glen, the team leader, doesn't think the team members are working enough. The team members, on the other hand, don't think Glen trusts them to do their jobs. You want to resolve this conflict and make sure it doesn't happen again. How can you best achieve this? Agree on team norms, and shift emphasis from time spent working to actual results achieved. Decision Point: Communication Problem A communication problem has arisen. Team leader Glen is concerned that the virtual team members are not always responding to his requests for updates. The team members say they have not received all the update
requests that Glen is mentioning, but Glen says that he has sent them via email. How should you address this problem?
Decision Point: Difficult Meeting Time The fixed meeting time at 11am is posing a problem for the team. For some team members it is too early. For others team members it is too late. What is the best way to solve this problem? Adjust the meeting time to accommodate most team members. Decision Point: Software Problem One of the virtual support staff, Janice, has been assigned to make product recommendations to a client based on a 3D source file of their current system. However, Janice cannot open the file because she does not have the same computer-aided design software as the other team members. How can you resolve this problem?
Decision Point: Celebration Curtis has traditionally held a company picnic for all employees. However, this year there are many virtual team members living outside the region.

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