Troubleshooting Email Manager and Page Manager on page 414 About Setting Up the

Troubleshooting email manager and page manager on

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Troubleshooting Email Manager and Page Manager on page 414 About Setting Up the Siebel Server for Email Manager Some actions for a workflow policy allow you to send an email message to a specific individual. Items to consider include: If sending email using a workflow policy through a mail system that is compliant with SMTP or POP3, then make sure that SMTP and POP3 are working properly on the network. Make sure the Email Manager component of the Siebel server is running. This component is part of the Communications Management component group, which must be configured. Make sure the profiles that are set up in the Communications Manager are configured correctly to log in to a mail system that is compliant with SMTP or POP3. Email Manager uses these profiles. The Communications Outbound Manager verifies the profile. Make sure the Mail Profile parameter is set to the name of the communication profile you use for sending the email. Date Format in an Email Message A workflow policy program is executed by the Siebel server, which connects to Oracle through ODBC. As part of this process, the required data is retrieved from the database through this connection. The format of a date in an email message is the format returned from the ODBC driver, which might be different from that used by Oracle. Setting Up the Communications Profile to Send Email Through a Workflow Process Sending email through Siebel Workflow involves defining a communications profile. NOTE: To define a new communications profile, CompGrp CommMgmt must be configured. Make sure it is configured before you perform the procedure described in this topic. For more information, see Siebel Communications Server Administration Guide .
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Administering a Workflow Policy Administering a Workflow Policy 410 To set up the communications profile to send email through a workflow process 1 In the Siebel client, navigate to the Administration-Communications screen, then the Communications Drivers and Profiles view. 2 In the Communications Drivers list, query the Name field for the Internet SMTP/POP3 Server communications driver. 3 Click the Profiles view tab. 4 Define a new profile named [Profile Name]. 5 In the Profile Parameters Overrides list, define records for parameters using values from the following table. For details on these parameters, see Siebel Communications Server Administration Guide . After you define the communications profile, you must define the component definition of Email Manager. The Email Manager component executes email actions after the conditions of a workflow policy are met. Starting Email Manager You can start Email Manager from the command line or from the Server Configuration view in the Siebel client.
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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