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The Australian Consumer Law (ACL) is another national law that aims to protect consumers and ensure fair-trading in Australia this includes all our promotions we run at the club. The ACL covers all Advertising and promoting our business, Pricing and surcharging customers, Industry codes, Franchising, Anti-competitive behaviour and Mergers.In order to better understand the requirements of the customer, we need to look at why people buy or what motivates them to buy one product or service over another. People buy for two basic reasons: they have a need or a desire. The motivation for each is very different. Understanding customers’ needs and expectations or desires will help you make the most of each sales opportunity while providing excellent customer service. A little tip, Try putting yourself in the customers shoes. Ask yourself whether you would be happy with the product/service we are selling and the way we address the client if it would make you smile and come back. How we provide excellent customer service is buy following these simple rules; Active listening, Using openand closed questioning, Speaking clearly and concisely, Use of appropriate language and tone of voice, Giving customers direct and full attention, Maintaining good eye contact, Positive body language, such as by avoiding crossed arms, maintaining good posture, avoiding leaning or hands in pockets, Personal grooming and presentation, i.e. cleanliness, hygiene, neatness, Clear, legible handwriting when required, Demonstrating courtesy and respect and most importantly have a friendly and helpful attitude towards the customer.The services we offer include our newly furnished group fitness studio, the brand new 30m heatedindoor pool for all recovery and fitness needs, and the fully equipped gym with state-of-the-art Olympic barbells. We also offer our amazing fully qualified Personal Trainers which are here to help all the time. At Feel Gr8 we keep up to date with the knowledge of client services that we offer by advertising not only throughout the gym but online on our website and throughout all oursocial media pages. By making the customer aware of additional products and services that we offer is part of good customer service. How we, as the staff will keep up to date is via weekly meetings and monthly appraisal. Also, we have a private Facebook group chat where we first explain the new promotionsand make sure we all understand what we are focusing on this week/month/term before advertising it to the customers, so we are prepared for every question possible. Also it is an informal group chat that I will invite you too so it's for not only the information on client services but if you have any questions or queries about anything to do with the gym or any feedback given we can all see the messages so one of the team members will be able to help you out.