Which approach to helping change individuals in an organization grow and learn specifically focuses on the positive opportunities available? A . Appreciative inquiry B . Ethics training C . Introspection D . Mentoring Answer: The correct answer is A. Appreciative inquiry involves asking probing questions to unveil the positive aspects of a potential situation. Ethics training is a type of training focused on values and ethics behind the decisions employees make. Introspection involves looking deeply into one's own thoughts and feelings. Finally, mentoring may be positive but involves a dynamic relationship between one new employee and one more experienced employee. Copyright © 2019 LearningExpress | An EBSCO Company

An organizational development consultant is hired to facilitate some major changes in the service processes of an HR organization. Which of the following best describes the consultant? A . External change agent B . Internal change agent C . Power agent D . Resistance agent Answer: The correct answer is A. These are temporary employees of an organization, brought on for the change process only. An internal change agent is an employee within the organization who is privy to the issues or changes needed in an organization. Power can bring about change, but this implies the use of coercion, which may not be what the consultant has in mind for the organization. Finally, resistance to change might be what the consultant experiences when trying to help with the changes, but does not describe the consultant. Copyright © 2019 LearningExpress | An EBSCO Company