Mystery Shopper Presentation

Place attributes observation mrtuk tuk restaurant

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Place Attributes/ Observation Mr.Tuk Tuk Restaurant Thai Thai’s Restaurant General Ambiance Bright & Noisy Dark & Quiet Colour Tones Light Colour Tones Dark Colour Tones Sound/Music Loud Music No Music Smell Strong Odour No Odour Arrangement of Furniture Furniture condition is good but dirty Furniture is in good condition and clean Space and Scale Narrow & small Large & Wide Cleanliness Dirty Very Clean
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People Attributes/ Observation Mr.Tuk Tuk Restaurant Thai Thai’s Restaurant Friendliness of Staff (Personality, smiling) Not friendly at all Very friendly & accommodating Availability of Staff (Number of staff on duty) Lack of Staff available Good amount of Staff available Knowledge of Menu Options Not well aware of all menu options offered Very well aware of menu options Hygiene level of Staff (E.g. Hair, nails, clothing, cleaning tables) Not Clean Very Clean Ability to Multitask (E.g. Remembering orders) Unable to Multitask Good at Multitasking
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Promotion Attributes/ Observation Mr.Tuk Tuk Restaurant Thai Thai’s Restaurant Delivery Service Does not have Delivery Has Delivery Point of sale displays (POS) Has POS Has POS Product Bundling Strategy Uses Product Bundling Does not use product Bundling
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  • Fall '19
  • Olfaction, Product bundling, Mr. Tuk Tuk Restaurant

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