Cross selling is the practice of marketing additional

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messages are sent to the right people through the right channels. Cross selling is the practice of marketing additional, related products to customers based on their previous purchases. Up selling is a sales strategy in which the sales person will provide customers the opportunity to purchase higher-value related products or services as opposed to, or along with, the consumer’s initial product or service selection. Bundling is a form of cross selling in which a business sells a group of products or services together at a price that is lower than the combined individual prices of the products. In customer-touching applications , customers interact directly with online technologies and applications rather than interact with a company representative. On-demand CRM is a CRM system that is hosted by an external vendor in the vendor’s data center. Mobile CRM is an interactive CRM system that enables an organization to conduct communicationsrelated to sales, marketing, and customer service activities through a mobile medium for the purpose of buildingand maintaining relationships with its customers. Open-source CRM is CRM software whose source code is available to developers and users. Supply chain: refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses, to the end consumers.
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